Privacy Policy

Last updated: 17 March 2026

1. Introduction

WHP Energy Solutions (“WHP”, “we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently.

As a provider of renewable energy solutions—including solar PV and hybrid battery systems—we may collect and process personal information in the course of delivering our services.

This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the Protection of Personal Information Act, 2013 (“POPIA”) and other applicable laws.

2. Information We Collect

We may collect and process the following types of personal information:

2.1 Information You Provide

• Full name and surname
• Contact details (email address, phone number)
• Company name and role
• Property or site information (for energy assessments)
• Billing or electricity usage data

2.2 Information Collected Automatically

• Website usage data (cookies, IP address, browser type)
• Analytics data to improve website performance

2.3 Information from Third Parties

• Financing partners (where applicable for funded solutions)
• Publicly available business information

3. How We Use Your Information

We use your personal information to:

• Provide and deliver energy solutions and services
• Conduct site assessments and prepare proposals
• Facilitate zero-upfront-cost funding models (where applicable)
• Communicate with you regarding your enquiry or project
• Improve our website, services, and customer experience
• Comply with legal and regulatory obligations

4. Sharing of Information

We may share your information with:

• Financing and funding partners (for zero upfront cost solutions)
• Contractors, installers, and technical teams
• Regulatory bodies where required by law
• Service providers (e.g., hosting, analytics tools)

We ensure that all third parties handle your data securely and in compliance with applicable privacy laws.

5. Cookies and Tracking Technologies

Our website uses cookies to:

• Enhance user experience
• Analyse website traffic and usage
• Improve functionality and performance

You can control or disable cookies through your browser settings.

6. Data Security

We take appropriate technical and organisational measures to protect your personal information against:

• Loss
• Unauthorised access
• Misuse or alteration

Access to your data is restricted to authorised personnel only.

7. Data Retention

We retain personal information only for as long as necessary to:

• Fulfil the purpose for which it was collected
• Comply with legal, accounting, or reporting requirements

8. Your Rights

Under POPIA, you have the right to:

• Access your personal information
• Request correction or deletion
• Object to processing
• Withdraw consent (where applicable)
• Lodge a complaint with the Information Regulator

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

WHP Energy Solutions

Email: [email protected]

Phone: +27 10 900 5655

Website: www.whp.energy

11. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.